Warranty, Extended Service Option and How much does a service visit cost?
Smart Security Replacement devices will be charged at $35 per point.
*repair trip fees are covered for the first 180 days after installation
**labour cost for first move is free
The warranty does not cover battery replacements, damage caused by misuse, abuse, faulty connections, tampering, construction, vandalism, theft, acts of God, cosmetic damage, fire, or any other cause other than normal wear and tear. Carbon monoxide and smoke detectors should be replaced as per the manufacturer's standards. Replacement is not covered under warranty. All service requires the customer to be in good standing.
Extended Service Option:
If you have the Extended Service Option (ESO), Liberty will extend the warranty for as long as monitoring service is provided by Liberty and you are current on all payments. ESO only applies to security sensors, control panels, and extra keypads. It does not include warranty for parts or labour on any automation, video, or specialty devices or batteries for security sensors. ESO is available to residential customers only.
For our commercial customers:
Smart Security does not include commercial customers. Speak with your rep for details on commercial warranty, or contact us at 1-866-926-7233.
How much does an alarm permit cost?
The Alarm permit fee will vary depending on which municipality you reside in. For example: Edmonton currently charges a fee of $30. We have a listed a number of cities and towns on this site for your reference, if your area is not listed you should ...
Alarm Permits for Winnipeg
Option 1 Please visit https://police.winnipeg.ca/alarms/ Chief of Police Winnipeg Police Service P.O. Box 1639 Winnipeg, Manitoba Canada R3C 2Z6 Phone: (204) 986-6222 Option 2 Applications can be filled out in person at the Winnipeg Police Service ...
Liberty Company Policy Update Coronavirus (COVID-19)
Coronavirus (COVID-19) Update - Liberty Company Policy November 20th, 2020 Our Commitment to You and Our Employees Due to Covid-19, Liberty has transitioned the majority of our office employees to work from home. Our cloud based systems have worked ...
Moving? What you need to know.
If you are moving we will send a trained technician to remove and reinstall your system at your new location. There will be no charge as long as you are within a 300km range, or in a serviceable area, AND you have been a Liberty customer for more ...
Simon XTi-5 security panel - User manual
Quick Reference & Emergency Planning Please click here to view Introduction The Simon XTi-5 uses wireless technology to warn your family about intrusion, carbon monoxide and fire. The system communicates with a central monitoring station and sends ...